Troubleshooting & FAQs

Quick answers to common problems, including AI issues, file uploads, syncing errors, and frequently asked questions.

1. Why Isn’t AI Generating My Study Set?

If your study set isn’t generating, don’t worry - this usually comes down to a few common issues. Here’s how to fix them quickly.

1. Your monthly limit may be reached.

• Free plan users have limited AI generations per month.
• Check your remaining credits in Settings -> Usage.

2. The note or pasted text may be too short.

• Lurna needs enough context to understand the content.
• Try adding more detail or combining related notes.

3. The note content may have formatting issues.

• Remove special characters or corrupted text.
• Make sure headings or bullet points are structured properly.

4. Server load may be high.

• During peak times, generation may take longer.
• Try again after a few seconds.

In most cases, the issue resolves after adjusting the content or waiting a moment.

2. Why Can’t I Upload My File?

Upload issues are usually caused by file size, file type, or a connection problem. Here’s how to troubleshoot:

1. The file is too large.

• Free plan has a smaller upload size limit.
• Try compressing the PDF or upgrading to Lurna Plus for larger uploads.

2. Unsupported file format.

• Lurna supports PDF and pasted text.
• Convert your file to a supported format if needed.

3. The file is corrupted or scanned poorly.

• Check if the PDF is a scanned image with unreadable text.
• Use OCR tools if text is not selectable.

4. Your internet connection may be unstable.

• Try uploading again after reconnecting.

If uploads continue to fail, try with a smaller file or convert it to a different format.

3. Fixing Sync Issues

Sync issues are rare, but when they occur, they usually relate to connection or local cache problems.

Try these quick fixes:

1. Check your internet connection.

• A weak connection can prevent notes or study sets from saving.

2. Refresh the page or reopen the app.

• This forces Lurna to re-sync with the cloud.

3. Clear local cache (browser).

• Cached data can block updated sync states.

4. Confirm you’re signed into the correct account.

• Guest mode or multiple accounts can cause confusion.

Lurna continuously syncs in the background, so most issues resolve quickly after refreshing or reconnecting.

4. Most Common Questions (FAQ)

Here are answers to some of the most frequently asked questions about using Lurna.

1. Is Lurna only for students?

No - anyone who takes notes or studies can use it, but it’s optimized for academic use.

2. Does Lurna save my notes automatically?

Yes, all notes and changes are auto-synced to your account.

3. What types of study sets can Lurna generate?

Flashcards, quizzes, summaries, and structured outlines.

4. Can I export my study sets?

Yes - flashcards can be exported as CSV files.

5. Does Lurna support dark mode?

No yet, but we are working on it! In the future, Lurna will support dark mode and it will switch automatically based on your system settings.

6. What devices does Lurna work on?

Lurna works on all modern browsers and mobile devices.

7. Is my data secure?

Absolutely. All data is encrypted and stored securely.

If you still have questions, contact support or check other articles in this help center.